Resources in Hospital
Most parents would agree that we are very fortunate to have a specialized children’s hospital in our city. The Stollery Children’s Hospital has an abundance of resources for families and patients. Find out here what’s available to you within the hospital during your child’s stay
Map of the Stollery Children’s Hospital: Stollery Map
The Stollery Family Room: This is located at WMC 4H2.02. It’s a great place to relax, use the phone or access computers. There’s a fax machine and a photocopier you can use. There is a beautiful fish tank to enjoy.
Aboriginal Child Health Program: Contact an aboriginal care coordinator to learn about services available to Métis, Inuit and First Nations patients and families. The Kaw Kaw Koo Aboriginal Gathering Room is located at 5H2.04.
Care Pages: This offers families a free and easy way to communicate with friends and family. Care pages can be accessed at carepages.com/Stollery. Writing can be therapeutic and an effective way to communicate information directly to many people, without having to repeat it over and over or worry that you missed someone.
Child Life Programs: These offer services to help pediatric patients and families deal with their hospital experience. They offer play programs, teen support, one-on-one interaction, preparation and teaching for surgery or procedures. A calendar of events is outside 4 B1.08 or call (780) 407-6818.
The Stollery Family Centred Care Network: This is a group of people who
are passionate about family centred care. To join or learn more email StolleryFCC@albertahealthservices.ca or call the family room at (780) 407-7255 for more information.
The Guru Nanak Dev Healing Garden: This space is on the fourth floor of the Mazankowski Heart Institute. It’s a calming environment filled with many soothing elements. The easiest way to get there is to take the hallway through Unit 4A, past the double doors and past the elevator; the hallway opens up to the healing gardens. It’s a great place to take a moment to yourself.
Kitchenettes: You’ll find them on patient units. They’re stocked with water and ice machines, toasters and microwave ovens, and snacks for pediatric patients. Fridge space is limited; all food must be labelled and dated. Please throw your old food out.
The Library: Located on the fourth-floor atrium, its hours are based on volunteer availability.
Parking Office: It’s on level zero and is open 8 a.m. to 4 p.m., Monday to Friday. You can purchase weekly or monthly parking passes.
Patient Relations: If you have questions or complaints, talk to your health care providers first. If you cannot resolve your concerns, call 1-855-550-2555 or visit albertahealthservices.ca and navigate to “Patient Relations.” There is an online form where you can register concerns, complaints or compliments about staff doing a great job.
The Prayer Centre Chapel: It’s located at 5H2.06 and it is open to everyone and every faith.
The Rapid Response Team: This is a specially trained team of health care professionals such as nurses and respiratory therapists who work in the intensive care unit but who take special equipment to other areas of the hospital to help with medical emergencies. If, in consultation with the bedside nurse, the family thinks that the child’s condition is deteriorating and the child needs immediate attention, the nurse can call the rapid response team.
Social Workers: They provide a wide variety of services to families during hospitalization. They have an abundance of skills from financial counselling, advocating, coordinating, and so much more. They provide assistance beyond the medical treatment. Each unit has an assigned social worker. Families can request to see a social worker at any nursing station, and social workers can be found in the social worker office WMC 1H1.26 Monday to Friday 9 a.m. until 4 p.m. Call (780) 407-8871.
Stollery Women’s Network: This is a group of passionate women who have a desire to support and encourage other women and the Stollery. Their twitter handle is @StolleryWomens.
The Beach: OK, there’s no lake. But it’s a supervised playroom with activities available for pediatric patients. Level 4 outside Unit 4C and is open Monday to Friday. The teen room is open four afternoons per week.
Wireless Internet: It’s available to Units 4C, 4D, 4E, and 4F2. Visit the Family Room at 4H2.02 for a password and username. Wireless intranet is funded by the Stollery Children’s Hospital Foundation.
Well Wishes: Family and friends can send Stollery patients and their families special greetings. Staff will receive the messages, print, seal then deliver them to the room within two business days.
You Need to Eat
Mr. Sub
Customized sub sandwiches, snacks and drinks
11 a.m. to 3 p.m., Monday to Friday
112 Street Grill Snack Bar
Burgers, pizza, pasta, drinks, coffee and snacks
10:30 a.m. to 10 p.m., Monday to Friday
6:30 a.m. to 10 p.m., Saturday, Sunday, holidays
Main Cafeteria
6:30 a.m. to 2 p.m., Monday to Friday
Closed on weekends
Café Fantini
Soups, sandwiches, snacks, specialty coffee
6:30 a.m. to 2 p.m., Monday to Friday
Closed on weekends
Located on the second level by the elevator
Tim Hortons/Wendy’s
Located outside of the front entrance of the hospital emergency department entrances
Open 24 hours per day
Subway
Customized sub sandwiches, snacks and drinks
8511 – 112 Street
Located outside of the main hospital entrance and across the street
Hours of Operation:
Monday to Friday: 7 a.m. to 11 p.m.
Saturday and Sunday: 9 a.m. to 10 p.m.
Both Sobeys and Second Cup are also available across from hospital.
